Terms & Conditions

These terms and conditions set out the basis on which you can place orders for items. By ordering goods from Health & Home Shopping you are deemed to have understood and accepted these terms which include an obligation to pay. The supplier of the goods is Health & Home Shopping a trading name of Express Gifts Limited (“we”, “us”). Registered office 2 Gregory Street, Hyde, Cheshire, SK14 4TH (do not post to this address) Your order is accepted and a contract is formed between you and us when we despatch the goods you have ordered and not before. Until the goods are despatched the order may not be accepted by Health & Home Shopping. If your order is despatched in more than one parcel, each despatch will conclude a separate contract of sale between us for the product(s) specified in the parcel contents note. Any goods supplied will conform to the contract.


Delivery



Standard Delivery

With our standard delivery service (excluding personalised items), you should receive your goods within 3-7 days. Please allow 5-10 days for delivery of personalised items. Please note, some products will take longer than 7 days to be delivered, these instances are highlighted next to the relevant items on the catalogue page or the item details page on this site. This is subject to stock availability. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your orderform or provide the details to the operator if ordering by telephone.

For Washing Machines/Fridge Freezers, etc. Delivery will be arranged with you in advance. Old appliances must be safely disconnected prior to delivery.

Postage & Packaging

Postage & packaging will be charged at a fixed rate of £4.99 per order within mainland UK; £6.00 to N.Ireland, the Scottish Offshore Islands and specified remote parts of the Scottish Mainland*; £7.50 to the Isle of Man, Channel Islands and Isles of Scilly.

Direct Despatch

Items where you see the direct despatch logo will be despatched direct from the manufacturer to your home.

Heavy Goods

Items marked with a heavy goods symbol heavy goods symbol incur separate delivery charges. These are included in the "Price Each" shown in your basket. For information, please refer to your catalogue/leaflet or the item details page on this site. To arrange for safe delivery of your goods you will be asked to provide a daytime and evening (if different) contact telephone number when completing your order. Please note, we do not deliver Heavy Goods to the Channel Islands.


Right to Cancel


You may withdraw your order at any time prior to despatch. Once an item has been despatched, you must take delivery of it but you may still return it as set out below. You have the right to cancel your order within 14 days of receipt. The cancellation period will expire 14 days after you have received the last item in your order. To exercise the right to cancel, you must inform us of your decision by making a clear statement before the cancellation period has expired. You may inform us by writing to Customer Care dept, HHS, Preston, PR20 2AH, e-mail at c.services@healthhome.co.uk or calling the Careline on 0371 989 7958.
Download a model cancellation form


Refunds & Returns


If you cancel your order within the 14 day cancellation period, we will refund all payments received from you, including the costs of standard delivery. We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied or 14 days after you provide evidence that you have returned the goods to us. If earlier, you will have to bear the direct cost of returning items to us.

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We will not charge any cancellation fee for a cancellation made within the cancellation period. A fee of £4.95 may be levied for cancellations which we accept outside of the cancellation period. Return of goods made outside this time may not be accepted by us and may be returned at your expense.

We may hold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back whichever is the earliest. You must return the goods no later than 14 days after you inform us of the cancellation. You are advised to retain proof of postage (from the post office) or a receipt (from the courier). Please complete the returns form provided on the back of your invoice and include this in your parcel. If you do not have your invoice, please complete your details clearly on a piece of paper and include this in the parcel.

Send your returns to:

Returns Department,
Health & Home Shopping,
Marlborough Mill, Ridgefield Street,
Failsworth, Manchester, M35 0HJ.

Alternatively for larger items, please call the customer services careline and we will arrange collection for you.

Jewellery Returns

Telephone our careline on 0371 989 7958 where you will be advised on the returns procedure. Please use the Special Delivery post service for returning jewellery items with a value in excess of £50.

Furniture Returns

Please ensure that due care and attention is taken when un-packing your furniture purchase. Returns will only be accepted in the original packaging within your 14 day home approval period.

Large Domestic Appliances

Please make sure these items are checked carefully before the delivery driver has left your home and before they are installed and used. If, after checking your appliance, you are not completely satisfied for any reason, the product will be taken back by the delivery driver. You may receive a full refund or have a replacement product delivered. Should a fault develop within the passage of a reasonable time then a repair will be made, a replacement supplied or a full refund will be arranged. See your cancellation rights.

Suites

Where an item is faulty or damaged on receipt, we will arrange for the suite to be inspected and agree a course of action with you. If the item can be repaired that will be done, if not a replacement, or a full refund will be arranged.

Petrol Powered Lawnmowers Returns

Please note that petrol products should never be transported with petrol inside. We are unable to accept a returned item containing petrol due to Health and Safety legislation. This does not affect your statutory rights.

Other Non-Returnable Goods

Personalised items are excluded from the right to cancel. You cannot return pre-recorded material, software, fragrances or confectionery where the seal has been broken or mobile phones if activated. For reasons of health and hygiene, earrings for pierced ears, body bars, swimwear, lingerie and mattresses which have been unwrapped, are also excluded. Self-assembly furniture cannot be returned once assembly is part or fully completed. Your statutory rights are not affected should items be faulty or damaged.

Shortages & Damages

Any items missing from your parcel or any damaged items must be reported to us within 10 working days of receipt of your parcel. Any conditions on this page do not affect your statutory rights relating to faulty or misdescribed goods.


Sizes & Weights


All sizes and weights quoted in the catalogue are approximate. Any variations will be minor.


Substitutes


If we are unable to supply any item, a carefully selected alternative may be sent. If this alternative does not give full satisfaction, then return it to us and all costs relating to that item will be refunded.


Prices


Prices quoted in the catalogue are those ruling at the time of printing, and (where relevant), include VAT at the current rate. In the event of a change in VAT the price you pay may increase or decrease from the price quoted in the catalogue in line with the VAT change.

However, you will always be told of the price change before committing to purchase provided that we are given reasonable notice of the change ourselves. In such circumstances, quoted discounts on certain products compared to previous prices may vary slightly as a result of the VAT change. For sale and special offer prices in this catalogue, the "WAS" price shown is the highest price at which the item has been offered for sale, this season, by us, or one of our other brands. Some items may have been offered for sale at a price lower than the "WAS" price in the intervening period, but unless otherwise indicated, the "NOW" price is the lowest price at which the item has been offered by us, excluding any offer code prices. In all cases the "WAS" price will have applied for a continuous period of 28 days or more. For further confirmation please contact us or go to http://www.healthhome.co.uk/previewLeaflets.html Please see our website for up to date prices.


Customer Satisfaction


If you have cause to make a complaint about any of our products or services, please put all the relevant details in writing to: Customer Care Dept., HHS, Preston, PR20 2AH. We undertake to deal with any complaints speedily and sympathetically. Alternatively please telephone 0371 989 7957 or e-mail us on c.services@healthhome.co.uk


Data Protection


We may share your information with other organisations. We or they may contact you for marketing purposes by mail, telephone, e-mail or otherwise. If you do not wish to be contacted by other organisations for marketing purposes please write to: Marketing Administration Dept, HHS, Preston, PR20 2AH. We may occasionally use some of the information we hold for the purposes of testing our internal systems. Such testing is only carried out where necessary, and your information will be treated with the utmost care and respect. Inbound and outbound telephone calls may be recorded or monitored. This helps to ensure we provide you with the highest level of service and maintain our quality standards.


Help & Enquiries


If you have any queries, please don't hesitate to call the Health & Home Shopping Careline on 0371 989 7958, 8am - 6pm, Monday - Friday. Alternatively you may e-mail your, query to us at c.services@healthhome.co.uk